Returns Policy

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What is our policy on returns?

In the event that the MadForCses product received by you is in a damaged or defective condition, or if it does not materially match the description or pictures on the website, please contact us at info@madforcases.com and include a photograph that shows the issue so we can investigate. We will offer to send a replacement or alternatively a refund will be issued should we agree with your claim.

 

If you have requested a refund we may ask you to return the order to us using 1st class Signed For service.
Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

 

Because our cases are fully personalized, it’s not possible to return your order.
If you think something is wrong with your product, you can send an email to info@madforcases.com and we will check it for you.

On the main screen of the App you will find "My Orders".

Here you can see your orders and verify that everything is correct.  

 

IMPORTANT: Verify that everything is correct. We do not accept returns or refunds for a bad selection in your phone case model.
They are personalized products and once they are printed, they can no longer be used  

 

The item is the wrong model

If we have sent you the wrong model by mistake, please contact us at info@madforcases.com and include a photograph that shows the issue. We will offer to send a replacement or alternatively a refund will be issued should we agreed with your claim.

However, if we have sent you the model you ordered we cannot accept it for return as it has been made just for you. 

On the main screen of the App you will find "My Orders".
Here you can see your orders and verify that everything is correct.  

 

IMPORTANT: Verify that everything is correct. We do not accept returns or refunds for a bad selection in your phone case model.
They are personalized products and once they are printed, they can no longer be used  

 

The image quality is not as good as expected

When you are uploading artwork, it is your responsibility to supply us with an image that is of good enough quality. This is further made apparent when using the designer tool. Artwork uploading and printing is fully automated and will not be checked.

 

The delivery address I gave was incorrect

Once dispatched, if the order is returned to us due to either an insufficient or incorrect address being entered, we will notify you and should you request that the order be re-dispatched we will send a payment request for the postage charge again. The order will not be re-dispatched until this payment is received.

 

What to do if the item is faulty

If the product we have sent you is faulty or damaged please do not hesitate to contact us at info@madforcases.com including a photograph to show the issue

 

Returning the item

Should we request that you return your order, please send using 1st class Signed For service to the address below:

MadForCses  

Emperatriz Eugenia 13 

Granada

18002

España